Cancellation & Refund Policy

At Motorex Diesel, we strive to provide high‑quality diesel parts and repair services. This policy outlines your rights to cancel orders, return products, and request refunds.

1. Service Bookings (Repairs & Calibration)

• Cancellation by Customer: You may cancel a booked service up to 24 hours before the scheduled appointment without penalty. Cancellations made less than 24 hours in advance may incur a 25% cancellation fee.
• No‑show: If you do not show up for your appointment without prior notice, a 100% service fee may be charged (up to the full quoted price).
• Cancellation by Us: We reserve the right to cancel or reschedule a service due to technical difficulties, parts unavailability, or safety concerns. In such cases, you will receive a full refund if payment has been made.

2. Parts Orders (Products)

• Order Cancellation: You may cancel a parts order within 24 hours of placing it for a full refund. After 24 hours, cancellation may incur a 10% restocking fee if the item has not been dispatched.
• If Already Shipped: Once an order has been shipped, it cannot be cancelled. You may return the item following our return procedure below.
• Custom Orders: Parts ordered specifically for you (non‑stock, special‑order) are non‑cancellable and non‑returnable.

3. Returns

• Timeframe: You have 14 days from the date of delivery to return a product for a refund or exchange, provided it is in unused, original condition with all packaging intact.
• Return Shipping: You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent, defective product).
• Restocking Fee: A 15% restocking fee may apply to returned items that are not defective.
• Non‑returnable Items: Custom orders, used parts, and electrical components (ECUs, sensors) are not returnable.

4. Refunds

• Refunds are processed within 5–10 business days after we receive and inspect the returned item.
• Refunds are made using the original payment method. If that is not possible, we will arrange an alternative (e.g., bank transfer).
• Service Refunds: If a service has been partially performed, you will be refunded the unused portion minus any work already completed.

5. Defective or Damaged Items

• If you receive a defective or damaged product, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no extra cost.
• For warranty claims, please refer to our Terms of Service for warranty coverage details.

6. How to Cancel or Return

To cancel a service or initiate a return, please contact us:

Please include your order number or appointment details and reason for cancellation/return so we can assist you promptly.